Product
What stablecoins do you support?+
USDC, USDT, PYUSD, and EURC across Ethereum, Base, Solana, Polygon, and Tron. New chains and assets are gated behind a stability review — we add what passes.
How does white-label work?+
Your dashboard, your domain, your branded cards and statements. Drop in brand tokens (logo, colors, type) and the design propagates across web app, mobile, emails, PDFs, and printed card art. Custom domain runs under a TLS cert we provision.
What is the MCP integration?+
A first-class Model Context Protocol server exposing every endpoint as an agent-callable tool. Scoped tokens per agent, full audit log per action, optional human-in-the-loop hooks above configurable thresholds. Works out of the box with Claude, GPT, Gemini, and any MCP client.
Which countries can I pay out to?+
Worldwide, through local rails wherever possible — UPI (IN), Pix (BR), M-PESA (KE/TZ/UG), GCash (PH), SEPA Instant (EU), FPS (UK), plus mobile money and cash pickup across 90+ markets. We fall back to SWIFT only when local rails do not exist.
How is compliance handled?+
We carry the program — BSA/AML, OFAC and sanctions screening, KYB and KYC orchestration, transaction monitoring. You inherit it as a sponsored partner. We do the regulator-facing work; you serve customers under your brand.
Pricing & contracts
How is pricing structured?+
Per-module: a small monthly platform fee plus per-transaction unit economics on cards, payouts, FX, and banking. No setup fee during private beta. Agencies and resellers get volume pricing with a margin layer.
Is there a long-term contract?+
Annual contracts are standard, with month-to-month available at a small premium. We do not lock you into volume commitments — you pay for what flows.
Are there setup fees?+
No setup fee during private beta. After GA, setup applies only for custom integrations (e.g. bespoke BIN ranges or non-standard rails).
Do you offer revenue share for resellers?+
Yes — agencies and platforms get a margin layer above platform cost. You set your end-customer pricing; we invoice you at platform rates. Volume tiers kick in automatically.
Security & compliance
Where is custody held?+
Stablecoin reserves are custodied with our regulated custody partner under qualified-custodian framework. Fiat sits at sponsoring banks. Customer funds are never commingled with operating funds.
Are you SOC 2 certified?+
SOC 2 Type II is in progress with completion targeted in 2026. Type I was issued in late 2025. ISO 27001 is on the 2026 roadmap.
How are API keys protected?+
Keys are scoped, rotatable, and IP-restrictable. Production keys require 2FA to issue. All API traffic is mTLS-optional and HMAC-signed for webhooks. Live keys never leave the dashboard in plaintext after creation.
What happens if HashDT goes down?+
Multi-region active-active for the API plane. Card authorizations have stand-in processing at the network level. Payouts queue durably and resume on recovery. 99.99% target SLA, with credits in the MSA.
How do you handle data residency?+
EU data stays in EU regions; US in US. Other jurisdictions are configurable. PII is encrypted at rest with per-tenant keys and segregated from operational data.
Integration & ops
How long does integration take?+
A working sandbox integration takes hours, not weeks. Going live — including KYB on the sponsoring entity, branded card art approval, and webhook hardening — averages 14 days from contract signature.
Can I migrate from another provider?+
Yes. We have migration patterns for card programs, banking accounts, and ledger histories. Card BIN portability depends on the issuing network; we walk through it on a call.
Do you support test environments?+
Sandbox is full-featured: real flows, fake money. You can simulate webhooks, force failures, advance settlement clocks, and replay any event. One environment flag flips you to production.
What is the support model?+
A Slack Connect channel with your account team. Engineers — not a tier-1 inbox — answer technical questions. P1s have a 15-minute response target during pilot, 5-minute on enterprise.
